Returns & Exchanges

At Pit Boss, we stand behind the quality of our home and outdoor products, offering a 30-day return window for items in original, unused condition. We aim to ensure every customer is completely satisfied with their purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, your refund will be processed to the original payment method or your replacement item will be dispatched within 5-7 business days.